Terms & Conditions

Your satisfaction is our priority.

We care about every suggestions of our valuable customer with the best of our ability. You are eligible to obtain exchange or fixing the items you are not satisfied, (conditions applied).

Delivery Policy

– All Orders (local & International) will be shipped via courier,
– Tracking number will be sent to the customer through what App once the order is shipped to tracking it.
– The estimated time of receiving local order (UAE) is 2 to 3weeks, And international orders from 3 to 4 weeks.

Return Policy

– We offer the service of exchange and fixing the items, But we don’t do refund.
– The return can be done only by sending an email to info@wa-dubai.com within 3 days from the receiving day.
– Returns should be in original packaging.
– Returns that are damaged, altered or perfumed will not be accepted and will be sent back to the customer.
– One-time exchange is allowed, and the customer has to pay the shipping charges.
– On regards the items with embroidery:
* Extra beads will be sent for international orders,
* For local orders in case beads falls, we do can fix it ONE-TIME for free within 15 days from the receiving day, Second fixing would be chargeable.