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SHIPPING POLICY
At Waed Asmar, we are committed to ensuring a seamless delivery process for our cherished customers. Please familiarize yourself with our delivery policy for a smooth and satisfying shopping experience: Order Processing: Orders are diligently processed within 2 working days upon receiving the authorized payment. If the selected product is in stock, it will be dispatched on the next working day. Shipping Method: We partner with trusted courier services for our shipping needs, ensuring the secure and timely delivery of your orders. Estimated Delivery Time: The estimated delivery time for your order is typically 3 to 4 weeks. Variations may occur based on the customs clearance procedures of the destination country. Stock Availability: Timely delivery is contingent upon product availability. If the item is in stock, your order will be swiftly dispatched. In the event of delays or unavailability, we will promptly communicate with you to keep you informed. Delivery Charges: Delivery charges are determined by the delivery location and the weight of the package. These charges are unique to each country. Restrictions: Waed Asmar operates in accordance with UAE laws and refrains from conducting transactions or providing services/products to countries subject to OFAC (Office of Foreign Assets Control) sanctions. Tracking Information: Upon shipment, we provide a tracking number via email. It is the customer’s responsibility to track the shipment and ensure a smooth receipt. We appreciate your confidence in Waed Asmar, and our team is dedicated to making your shopping experience delightful. Should you have any inquiries or require assistance, please feel free to contact our customer support. Thank you for choosing Waed Asmar for your fashion desires!
PRIVACY POLICY
This website, owned by Waed Asmar (hereafter “Company”), a company registered in Dubai, UAE, places a high value on user privacy and is committed to safeguarding it. We have established this Privacy Policy (hereafter “Policy”) to communicate our information collection and usage practices. PLEASE NOTE, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL. We encourage you to carefully read this Policy before providing any personally identifiable information as described below. By utilizing, registering, or placing an order on this website at waedasmar.com, you consent to the collection, use, and transfer of your information in accordance with the terms of this policy. As this website is dynamic and internet technologies evolve, this Policy is subject to change, with any modifications posted on this page. This Policy is complementary to the Terms and Conditions of Use, available elsewhere on the website.
RETURN POLICY
At Waed Asmar, we strive for your complete satisfaction with your orders. Please review our refund and return policy for a clear understanding of our commitment to your shopping experience: Refunds: Regrettably, we do not offer refunds. We are, however, dedicated to addressing any concerns to ensure your satisfaction. Unavailability of Fabric: In the event of fabric unavailability, customers will be presented with alternatives or the option to choose another design. Return or Exchange Eligibility: Return or exchange is applicable solely to basics and ready-to-wear items and is not available for customized items. Requests for return or exchange should be communicated via email to info@wa-dubai.com within 3 days of receiving the order. Return Conditions: Returns must adhere to certain conditions. Items that are damaged, soiled, altered, or carry any perfume scent will not be accepted and will be returned to the customer. Store Credit: Customers will receive store credit equivalent to the price of the returned item, excluding any taxes, duties, or shipping fees paid. Store credit is valid for 6 months from the date of purchase. Alteration Services: Alteration services are not available for ready-to-wear items. One-Time Exchange: A one-time exchange is permitted, and the customer is responsible for covering shipment charges associated with the exchange. We appreciate your trust in Waed Asmar, and our team is ready to assist you in ensuring your satisfaction. If you have any questions or need further assistance, please reach out to our customer support team. Thank you for choosing Waed Asmar for your fashion needs!
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